Industry

Supply Chain & Logistics

Business Challenge

• Multiple device types across 50+ locations
• Limited IT staff to manage mobile ecosystem productivity
• Complex repair and support process slowing operations

Solution

• Abe360 centralized lifecycle management
• 500+ rugged devices deployed across NA operations
• Standardized support, repair, and security policies

Results

• Reduced IT labor costs through automation
• Proactive support minimized downtime
• Extended device lifespan and lowered TCO
• Boosted efficiency for 400+ operators across multi-shift environments

ABE360 TRANSFORMS MOBILE DEVICE MANAGEMENT ACROSS 50+ SUPPLY CHAIN SITES

Overview

A leading supply chain provider empowers manufacturers of all sizes to improve efficiency, streamline production, and accelerate time-to-market. With more than 50 production sites and operations centers across North America, the company supports multi-shift warehouse operations where mobile scanning and printing equipment are mission-critical to daily productivity. Abe360 ensures the mobility reliability their clients need to meet just-in-time supply demands.

The Challenge

The IT team faced mounting pressures to:

• Manage a secure mobile device ecosystem spanning 50+ sites across North America
• Optimize user experience and keep devices operational despite damage, troubleshooting, and environmental stressors
• Maintain control and output with extremely limited IT resources

The situation was further complicated by:

• Multiple device types deployed across varied sites
• Limited access to experienced IT staff
• Complex, time-consuming repair management from numerous endpoint locations

In short, the client needed a centralized, scalable way to manage its fleet of rugged devices, printers, and tablets—without overloading its IT team.

The Solution

The company turned to AbeTech and the Abe360 lifecycle management platform to centralize control of its mobile ecosystem.

With Abe360, the client gained secure, real-time visibility into more than 500 connected devices across its network of production sites and operations centers.

The deployment included:

• Zebra Rugged Mobile Computers (MC series)
• Zebra Touch Computers (TC series)
• Zebra Enterprise Tablets
• Honeywell PM4X tabletop printer fleet
• Zebra OneCare Essential for break/fix coverage
• Abe360 full device lifecycle management services

Abe360 streamlined every stage of the device lifecycle—from deployment to retirement. Automated workflows, proactive support, and efficient repair coordination reduced downtime and freed up scarce IT resources. Security policies were enforced consistently, and end-users experienced smoother performance across all devices.

The Results

The deployment impacted 400+ multi-shift operators across 50+ North American sites. Outcomes included:

• Reduced IT Labor Costs – Centralized device management and automated workflows minimized the need for on-site IT troubleshooting.
• Minimized Downtime – Proactive support and streamlined repair processes kept devices online and employees productive.
• Extended Device Lifespan & Lower TCO – Efficient lifecycle management maximized device utilization, reduced premature replacements, and lowered total cost of ownership.

Client Testimonial:

“I started using the managed services from AbeTech over 2 years ago for all our warehouse scanning and printing equipment, and I have to say, it’s been a game changer. The equipment is reliable, our workflows are faster, and I don’t have to worry about maintenance or updates—AbeTech takes care of it all.”

Why It Worked

For this client, success came from combining best-in-class technology with end-to-end lifecycle management. AbeTech’s Abe360 platform delivered exactly what supply chain leaders value most:

• Scalability – One solution for 50+ sites, 500+ devices, and growing operations
• Visibility – Real-time insight into device health and performance
• Efficiency – Automated workflows and proactive support that let IT teams do more with less
• Reliability – Rugged devices and responsive support ensuring uptime in demanding environments

By extending the client’s IT capacity and simplifying device management, Abe360 freed resources to focus on strategic priorities while delivering measurable operational improvements.

Transformational Impact

AbeTech’s Abe360 solution empowered the client to centralize mobile device management, simplify support, and optimize productivity across a wide geographic footprint. By combining rugged enterprise hardware with expert lifecycle services, AbeTech delivered a system that reduced IT burden, minimized downtime, and lowered overall costs of ownership.

This transformational outcome demonstrates AbeTech’s ability to help supply chain leaders overcome complex operational challenges with scalable, secure, and innovative technology solutions. Beyond devices and workflows, Abe360 created lasting impact by enabling the client to reallocate IT resources, increase workforce efficiency, and build a more resilient supply chain infrastructure.

Ready to Gain Control Over Your Mobile Device Ecosystem?

With Abe360, supply chain and logistics leaders can cut costs, improve uptime, and scale confidently—without adding IT headcount. Schedule a conversation with an expert to explore the benefits.