EXPANDED MAY 2018
The Zebra Power Supply Unit (PSU) recall initiated December 2016 has been expanded.
The recall period is expanded to include PSUs manufactured by the FSP Group between October 1, 2006 and December 31, 2012. These PSU’s were sold as after-market kits or included with the sale of Zebra printers that may or may not have been included in the original recall notice. This is a comprehensive list of associated printer models. Items in bold below indicate the newly added printer models associated with this recall.
- G-Series (GK420D/T, GX420D/T, GX430D/T)
- GT Series (GT800, GT810, GT820, GT830)
- LP/TLP Series (2724, 2824, 2824Z, 2824 Plus, 2844, 2844Z, 3742, 3842, 3844Z)
- P1XX Series (P100, P110, P120)
After independent testing, it has been confirmed that the issue is limited to an identified group of PSUs and is NOT associated with the actual Zebra-manufactured printer or AC power cord.
The PSUs were sourced from an established, reputable third-party manufacturer who has been cooperative with the voluntary recall mandates.
The safety of our customers is of paramount importance to Zebra. While Zebra did not directly manufacture the PSUs, we recognize that our component-suppliers are an extension of Zebra and we are working diligently to rectify the issue in a manner that is least disruptive to our customers and channel partners.
Quality, both in product and customer care, is a top priority for Zebra, and we are committed to protecting the safety of our customers.
Please click here for instructions on how to identify impacted equipment and request replacements.