Across the supply chain, organizations deploy fleets of mobile devices made up of assets from multiple manufacturers – ruggedized mobile computers, tablets, barcode scanners, and printers. Each device comes with its own operating system, software, contracts, agreements, and repair processes that must be carefully managed. Many of these devices can collect rich telemetry and event data that can be used to provide actionable insights into how devices are used, how to decrease operational costs, and how to improve productivity. Sadly, organizations are challenged in accessing these insights because they are using separate tools and aggregating the information with spreadsheets and in-house developed tools.
At AbeTech, we believe in the power of intelligence and design products to give you more of it. We have heard our customers tell us that they need the ability to manage and optimize assets throughout their operational lifecycle across all locations. These needs include being able to address the following areas:
Honeywell Operational Intelligence solves these needs and problems by providing IT and site leaders and services providers a centralized, cloud-based platform to manage the complete lifecycle of their assets. Operational Intelligence aggregates lifecycle and workflow information into a single flexible tool to capture data, enforce processes, and provide visibility across the entire device workflow for your heterogeneous environment. Operational Intelligence is also capable of communicating with Honeywell devices to gather deep metric and telemetry data; provide software, configuration, OS, and firmware updates to the devices; and track indoor device location.
Operational Intelligence is a powerful analysis software engine that provides dashboards to support your troubleshooting efforts. Over the last several years, Honeywell has been systematically adding powerful “self-analyzing” tool sets to all of our hardware products. These embedded tools are capable of methodically capturing hundreds of performance data points from our devices as they are being used in your operations. When this data is compiled and analyzed, it opens amazing insights into many problems common to AIDC technology users.
Operational Intelligence includes four modules to give you a robust tool to manage and optimize assets across your locations throughout the operational asset lifecycle. These include:
Operational Intelligence is a vendor-agnostic solution that systematically standardizes, manages, and optimizes the process of servicing your IT assets. With the Service Management module, you can:
Some of the module highlights include:
With Service Management, you can:
Effective mobile asset management is mission-critical for an organization’s operational lifecycle of each device. Beginning with requisition and procurement followed by deployment and maintenance through to its retirement, operational asset management involves a process.
Effective processes provide control, consistency, and accuracy that benchmark against specific goals and objectives. Per industry experts, when an organization chooses to onboard a well-defined and standardized operational asset management strategy, they will see as much as a 55% cost savings (30% in the first year, followed by 5% in each of the subsequent 5 years).
It’s the difference between being able to know versus guess about the operational lifecycle of your mobile device fleet.
Honeywell and industry research show that it is not uncommon for a company to have 10–30% of their devices either stolen or missing. Think about that. If you had 1,000 devices in your fleet, as many as 300 of them are gone. That is a very expensive proposition when you think of the cost of just one mobile asset.
There is a tremendous challenge of underutilized, unavailable, or mismanaged mobile assets, which brings great opportunities – and this is where Honeywell can help. What is your process for managing your mobile device assets lifecycle? Is your process based on a spreadsheet or operational asset management software or some combination thereof? How does your process stack up against industry best practices?
Remember, lifecycle is what you do; asset tracking records what you have done. Process is how you do it. Process is the foundation of asset management.
With Operational Intelligence, you will gain a well-defined and field-tested solution that provides:
With Operational Intelligence, you can minimize the loss of mobile assets by:
It is not uncommon for a fleet of mobile devices to include assets from multiple manufacturers. Each device comes with its own OS/software, contracts, and agreements that must be carefully managed. Operational Intelligence helps you:
Per Honeywell device service and repair center studies, about 25% of all returns are classified as No Fault Found (NFF), meaning that the device was in good working condition and did not need repairs.
These NFF devices come with a lot of hidden costs that include shipping, handling, labor, diagnostics, and more. The costs can average $75, which is charged back to the customer. Decisions need to be made to return the device to the customer or place it in the spare pool. Decreasing NFF returns increases productivity and profitability.
With Operational Intelligence, you can also create accountability to reduce unnecessary returns by standardizing the process. You are able to:
Operational Intelligence helps to dramatically reduce a huge blind spot that you have with not knowing what is happening to every device in your fleet. You can track, analyze, and report on the operational performance of your IT assets. Remotely download software and configurations. With the Performance Management module, you gain access to:
Some of the module highlights include:
All devices come with specifications that guide the user for optimal use and preventative maintenance to gain the longest life possible. Operational Intelligence gathers rich telemetry and event data and combines it with other disparate data sources to provide actionable insights on how the devices are used, how to decrease operational costs, and how to improve productivity. The following are some examples of the data that is collected from different devices and its value to you:
Honeywell mobile computers incorporating Operational Intelligence capture information about:
Honeywell printers incorporating Operational Intelligence capture information about:
Operational Intelligence reduces time spent on individual device updates and security risks by keeping devices automatically updated. This is possible because Operational Intelligence supports Honeywell’s Mobility Edge™ platform. With the Configuration Management module, you gain access to:
Some of the module highlights include:
Mobility Edge is based upon extensive research gathered from Honeywell’s global community of customers from a range of technologies. Honeywell recognized that businesses wanted a unified hardware and software platform for all form factors – one that allowed for rapid deployments, robust performance, and adaptability to changing needs.
This unified, dynamic platform for mobile computing is designed to:
Honeywell Mobility Edge devices built on this common hardware and software platform are easier and less costly to deploy and manage and have longer lifecycles than similar competitive devices.
Mobility Edge devices feature a common hardware System On Module, or SOM, which is a single, certified module that includes the device’s CPU, memory, WWAN (in selected devices), WLAN, Bluetooth®, near-field communication (NFC), and Zigbee (in selected devices). They also feature a common OS software image and a common software ecosystem, which includes not only Honeywell software, but also software from Honeywell-approved independent software vendors (ISVs).
Having a common SOM and OS software image provides flexibility and reduces costs for businesses to deploy additional device form factors, because there are no added development or certification costs. Companies can validate all their mobile devices, use cases, and software once, and then deploy across multiple devices in multiple form factors, more rapidly and at a lower cost than typical mobile deployments.
Businesses wishing to extend product lifecycle and gain a better return on their technology investment will be assured by the fact that Mobility Edge platform devices can be upgraded through Android™ R. Honeywell also provides critical security updates for up to two years past Google’s last security patch through its Sentinel service, giving customers a product lifecycle through at least 2027.
Honeywell is deeply committed to the longevity and quality of the Mobility Edge platform. The current family of devices includes the CT40, CT60, CN80, CK65, and Thor™ VM1A, all running on Mobility Edge. More devices are in process for future release.
Operational Intelligence analyzes worker performance and workflow efficiencies by tracking device and application use. With the Worker Performance module, you gain access to:
Some of the module highlights include:
Operational Intelligence allows your organization to collect a constant stream of device data that provides full visibility into workflow patterns. The main object of time study is to determine the proper time required to complete the job. Because the sample size can include every device, it makes root cause analysis easier and more accurate than sparse measurements and the potential for continuous improvement is immense. You can take worker skills into consideration, from veterans to new hires, and look for opportunities to improve process and provide one-on-one training across the team.
Accurate data leads to increased worker efficiency because workers are asked to follow correct methods, use proper tools, and eliminate wasteful motions. It helps in simplifying existing operations by laying the best sequence of essential operations, which leads to economy in labor and a reduction in fatigue.
Operational Intelligence machine learning provides critical information to help managers make more informed business decisions. For example, machine learning helps with:
Operational Intelligence is the perfect tool to get answers to questions that have likely have been mysteries to you in the past, such as:
The simplicity of the Operational Intelligence approach to gathering insights is that you are already collecting data with the equipment in relation to barcode scanning. You enable the Operational Intelligence software to collect data, you know where your workers are, and the answers to your questions are revealed.
Honeywell Operational Intelligence is a cloud-based platform to manage the complete lifecycle of your assets. Operational Intelligence aggregates lifecycle and workflow information into a single, flexible tool to capture data, enforce processes, and provide visibility across the entire device workflow for your heterogeneous environment. Operational Intelligence is also capable of communicating with Honeywell devices to gather deep metric and telemetry data; provide software, configuration, OS, and firmware updates to the devices; and track indoor device location.
Operational Intelligence is a powerful analysis software engine that provides dashboards to support your troubleshooting efforts. Honeywell believes in the power of intelligence and design products to give you more of it. That’s why they have been systematically adding powerful “self-analyzing” tool sets to all of our hardware products. These embedded tools called “Edge Intelligence” are capable of methodically capturing hundreds of performance data points from devices as they are being used in your operations. When this data is compiled and analyzed, it opens amazing insights into many problems common to AIDC technology users.
If you want to learn how Operational Intelligence can help you better manage your mobile assets, contact us at AbeTech today!