---
title: Remote Mentorship At The Fingertips Of Frontline Workers
description: Experienced technicians connect from anywhere and provide guidance to workers first-hand.
---

[AbeTech | Knowledge Center | Blog | Topics | Thought Leadership ](https://www.abetech.com/blog)

# [Remote Mentorship At The Fingertips Of Frontline Workers](https://www.abetech.com/blog/bring-remote-expertise-to-workers-on-the-frontline)

 Written by [AbeTech](https://www.abetech.com/blog/author/abetech) | Jan 8, 2021 6:00:00 PM

## **RealWear Overview HMT-1™**

Remote Mentor with RealWear HMT-1™ enables workers in the field to get assistance from experienced technicians ("mentors") via an enhanced two-way video call experience where the mentor can see and hear from the worker's point of view. The RealWear HMT-1™is a powerful, fully rugged Android computer that is worn on the head and replaces the touch screen with an articulated micro-display to simulate a 7-inch tablet screen.

## **No Shortage Of Expertise **

The HMT-1™ platform enables mentors located anywhere in the world to see what the worker sees and coach them in real-time.

## **Providing Support For:**

- Test & Inspection
- Maintenance & Repair
- Manufacturing & Assembly 

**Before**

- Unplanned downtime is expensive.
- Flying an expert to a jobsite is costly and time consuming.
- Face-to-face assistance cannot scale across your enterprise.

**After**

- Remote experts help get machines back online faster.
- Improve service levels and reduce travel costs.
- One remote mentor can help many workers who are onsite.

## **Remote Mentor Benefits:**

**Increase**

- Uptime
- Mentor utilization
- Safety
- Mentor/worker interactions
- Remote site connectivity 

**Decrease**

- Travel time & cost
- Training cost
- Errors & repeat visits 
- Downtime 

## **Capabilities With Remote Mentorship:**

Capabilities vary by software provider and many not be supported by all applications. Capabilities to consider when selecting applications include:

**Contact**

- Initiate calls from either the remote mentor or worker
- Call using an address book or enter shared rooms
- Participate in calls using desktop or web software
- Include multiple participants 
- Adjust audio and video quality 
- Remotely control microphones and cameras 

**Collaborate**

- Capture photos from the HMT-1™
- Record video from the HMT-1™
- Share the mentor's screen with workers
- Send documents to the worker's view
- Share notes on a whiteboard
- Shared typed messages
- Zoom in and out to examine details 
- Annotate (telestrate) images 

**Archive**

- Save photos and videos locally on the HMT or remotely 

## **To learn more about RealWear's **HMT-1™**, [contact an AbeTech Solution Expert to get more details.](https://www.abetech.com/lets-connect?hsCtaTracking=eadf9cb9-c9cd-420f-a5ff-728b0e83357c%7C44adc173-56e8-4adb-a4d8-80d328eeaacd)**

[View full post](https://www.abetech.com/blog/bring-remote-expertise-to-workers-on-the-frontline)

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