Choosing the right device for your field personnel is a complex decision. In order to ensure your deployment is a success, remember your goals and consider a wide range of possibilities before making your final decision.
Here are a three guidelines to help you get started:
1. Know your requirements. You need to fully understand why you need the devices and who will be using them. Employ a well-qualified group of cross-functional team members— especially those from your field force—to investigate your options and provide recommendations. Don’t only rely on a few IT people to find a solution; you could end up with a device that is later rejected by customers or field techs for being too hard to use, too slow, or not sufficiently providing the information they need. Be aware that you won’t be able to please everybody, but nonetheless, lay out all of your requirements in detail, up front.
2. Define the cost and your efficiency goals. Your biggest consideration should be choosing the device that makes your field personnel most efficient while lowering costs and even increasing revenue.
3. Ask yourself, ‘are we ready?’ If your organization is not prepared or isn’t capable of supporting a particular device, it might not be the right one. For example, are you planning to deploy an Apple-based solution while you currently run on standard Microsoft platforms company-wide? Is there a comparable solution that would better fit into your current environment?
As a bonus tip, remember perception is key to a successful deployment. Customers might develop an impression of your business you did not anticipate. Be sure the device you select helps leave a favorable impression on your customers about who you are as a company.
If you need help or additional advice to get started, give AbeTech a call! We are always available and ready to assist you. We also provide demo devices and testing along with pilot projects.
Contact us today for a complete solution to streamline your business.
