Multi-vendor Depot Support: Finding a single depot repair provider that can support most major OEMs will reduce your administrative and shipping costs.

In and Out-of-Warranty Support: Recovering warranty parts and dollars from OEMs is a challenge for most organizations. Look for a provider with an industry leading recovery rate for units both in and out-of-warranty.

Custom Imaging: Providing specific imaging, in addition to warranty repair, allows you to receive the unit from the supplier and immediately put the equipment into use, saving you the time and money that would be spent using additional internal resources for imaging.

Asset Tracking: Your supplier should provide access to data regarding the specific serial numbers of your units that are deployed to the field and of your defective units that are returned. As you lifeline, these units are your assets and you need to be confident that they are tracked at all times.

TAT/Removing the Dispatching of a Technician: Be sure that your supplier can provide same or next-day delivery direct to your users to minimize down time and save you the cost of additional technician trips and legs of freight.