Phone Support via AbeTech Remote Management and Support Contracts (ARMS)
If robust phone support works best for you, with guaranteed 4-hour maximum response times, AbeTech proposes its ARMS (AbeTech Remote Management and Support) contracts. You may choose either basic phone support, live with an AbeTech technician, or remote and phone support, lending AbeTech technicians real-time access to your site via our rescue utility. With secure remote access, our technicians can monitor your wireless access points, mobile devices, networked printers and applications for fastest troubleshooting and issue resolution.
Under either plan, our professional dispatch team will route your call to AbeTech’s help desk team, who will help diagnose the issue, share access to support documentation, as well as provide an escalation plan and service case history to expedite a solution and track device performance. ARMS contracts not only minimize labor and other costs for repairs, but also keep downtime at its lowest.